-
A.1
“BaliCafé” is a trade name and trade mark owned by the Indraco group company Indraco Pte.Ltd. in Singapore and which is referred to hereafter as “BaliCafé”.
-
A.2
When making a purchase or performing any transaction via www.balicafecoffee.com (the “Site”) you have agreed to BaliCafé’s terms of use and policies. The ‘Terms of Use’ of the website and the ‘Terms and Conditions of Sale’ stated hereafter --both collectively referred to as “these Terms”-- describe the terms, conditions and policies governing your rights and obligations as a User and/or Purchaser.
-
A.3
For the purposes of these Terms, any user (“User”) is anyone who accesses the Site for a limited purpose, whether or not registered as a member and/or using part or all of the services offered on this Site. The limited purpose in question is for the purpose of shopping for coffee products, equipment and accessories, etc., communicating views and conducting product reviews. Any other intended purpose shall require BaliCafé’s prior written consent.
-
A.4
At the time a User accesses the Site, submits a request or performs any transaction, the User has agreed to communicate with the Site either by e-mail, telephone or by any offered other features of the Site.
-
A.5
BaliCafé reserves the right to amend these Terms at any time by displaying changes to the Terms on this Site and any changes will become effective at the time of display on this Site. The display of changes to these Terms and the continuation of the User activity on this Site will be construed as an agreement to the changes to the Terms displayed.
-
A.6
The Site reserves the right to launch, amend, update, suspend or discontinue certain services (or features in the service) without prior notice to the User except for paid services, where these changes will not affect users in enjoying the services on this Site.
-
B.1
Users need to be registered on the Site to access or use some or all of the services. Unless permitted by the Site, one User may only have one member account. The Site may cancel or delete a User member's account if the Site has the suspicion that the User has knowingly owned and controlled multiple member accounts.
-
B.2
Each User agrees not to impersonate, reproduce, resell, redistribute, rent, transmit, or download any information, text, images, videos or documents either in whole or in part contained on or through this Site (all constituting the “Site Content”) for any purpose without having first obtained the prior written consent by BaliCafé. Activities found constituting any such prohibited action will be deemed to violate these Terms and may infringe the laws of the Republic of Singapore.
-
B.3
Users should note that some Site Content displayed on the Site may be provided or uploaded by third parties (“Third Party Content”). BaliCafé is not responsible for any other party's claims, infringement of the proprietary rights, the validity of Third Party Content so that it cannot be held accountable by the User in relation to the User's trust in or reliance on such Third Party Content. In addition, BaliCafé shall not be responsible for the performance of any unauthorised User activities on the Site.
-
B.4
BaliCafé may allow users to access content, products or services offered by means of Third Party Content through links in the form of accentuated word or sentence links, banners, channels or other to third-party sites. Users are encouraged to carefully read the terms applicable on such thirdparty-sites. Users acknowledges that BaliCafé has no control and power over third-party sites.
-
B.5
BaliCafé retains the right to restrict, deny or create special access to this Site and its services to certain Users. BaliCafé does not guarantee the availability of access to some or all of the services and the Site at any time.
-
B.6
Users are required to carefully read BaliCafé’s Privacy Policy governing the protection and use of User information that is or may become into the possession of BaliCafé or any of its affiliated or associated entities. The User also acknowledges that the Privacy Policy may be changed or updated at any time in accordance with the conditions set by BaliCafé and the updated or revamped Privacy Policy will be available and accessible on the Site.
-
C.1
Users may complete and submit an on-line registration or mail in physical application forms providing certain personal information (name, mailing address, e-mail address, telephone number and/or mobile phone number) or other similar such information to BaliCafé or any group companies and by this become a "Registered User" of the Site. BaliCafé will create for each such Registered User a user account (“Account”) and let the Registered User create a username ("Account ID") and personal password ("Password") to access the Account.
-
C.2
For Registered Users who are business entities, it will be deemed that (i) the Registered User is sufficiently authorised to agree to these Terms, (ii) the registered address to be the office where the business entity resides or wherefrom it operates, (iii) all information provided is true, accurate, actual and complete, and (iv) no branch office or representative will be considered a separate entity, hence the primary address will be considered the head office unless BaliCafé had been served a notice stating otherwise.
-
C.3
As a Registered User you have agreed to provide personal information to BaliCafé. In this case, BaliCafé shall be allowed to send e-mails and communicate that information with any message and transmitted by any technical means that will be offered by BaliCafé to you.
-
C.4
The Registered User Account may be suspended or deleted at any time without prior notice if BaliCafé becomes aware that there has been a violation of any of these Terms.
-
C.5
Registered Users may not sell, transfer, provide or transfer Accounts, Account IDs or Passwords to any party without having given prior written notice to and having obtained the written consent of BaliCafé to that effect. Any violation or suspected violation of such activity will result in the suspension or removal of the Account and the cancellation of the Account ID by BaliCafé.
-
C.6
BaliCafé has the right in its own unfettered discretion to cancel a registration and to refuse providing an Account and Account ID to any User with or without providing any reason therefor.
-
4.1
BaliCafé reserves the right to issue, and hereby sets out the specific terms and conditions whichmay vary between payment vouchers (“Vouchers”) and another types of coupons (“Coupons”) e.g. for promotion, gift-giving, or other occasions. BaliCafé may be issue (1) Coupons that have a minimum spend limit to be used and those that do not have a minimum spend limit; (2) Coupons that can be used by all accounts (transferable) and those which cannot be used by other accounts (account bindings); (3) refundable and non-refundable types of Coupons (e.g. forfeited in the event of a cancellation or refund of an order, and (4) other types of Coupons.
-
4.2
Vouchers and Coupons are in principle non-transferable and cannot be combined for their use by one User - unless specifically so permitted by BaliCafé.
-
4.3
Users are prohibited from trading Vouchers and Coupons which have been declared non-transferable by BaliCafé under any circumstances. BaliCafé will not be responsible for any loss, theft, or unreadability of any Voucher or Coupon that has been received by a User. Vouchers or Coupons with an expiry date will generally not be renewed or cannot be reused.
-
4.4
If the purchase amount on one (or more) Vouchers is less than the Voucher amount used, the difference in the value is forfeited and will not be refundable.
-
4.5
Unless otherwise agreed, if a User made use of a Voucher or Coupon but does not complete the payment until a specified deadline, the Voucher or Coupon will be forfeited and cannot be used again.
-
7.1
BaliCafé makes every possible effort to ensure deliveries of the Goods are made within two to three working days after BaliCafé’s confirmation of a paid Order and will do its best to ensure deliveries in the timing shown on the delivery option selected and set out in the order confirmation. BaliCafé however generally does not guarantee delivery times. In cases of online orders we will inform you by email if a delivery time cannot be met or if a an article of the order is not available.
-
7.2
All shipments of Goods and merchandise are handled by Easyship or by other third-party logistics service providers to BaliCafé. Any complaint against the quality of delivery services is to be aimed at and is in the sole responsibility of the logistics service provider who so co-operates with BaliCafé.
-
7.3
If at the time of delivery of the paid Order (i) an error in the delivery address is found and this error is caused by you as the Purchaser, or if (ii) repeated failures of delivery causes the delivery to be unresolved, then we will first attempt to reconfirm the address with you. If we fail to obtain such reconfirmation and the courier fails in its redelivery twice, we retain the right to cancel the relevant order.
-
7.4
If you as Purchaser request a particular means of delivery different from that normally used by BaliCafé, any additional cost will be billed to you. Likewise, if you request for, and BaliCafé agrees to, make delivery to a different location from the original order or to an unusual location, such additional costs will also be charged to you.
-
9.1
Coffee products are generally not returnable unless the consignment has been damaged in transit or if an incorrect product has been delivered. If at all, the return of any coffee product is accepted only if the merchandise is still originally packed, sealed and unopened.
-
9.2
You have the right to return machines and accessory products within 14 days (the delivery date verified by presentation of the Airway Bill, a valid delivery order or delivery receipt) after receipt of the Goods. BaliCafé will only accept the return of such Goods which are in perfect condition, in their original packaging (at least together with the complete original packing) and accompanied by the underlying invoice for the product.
-
9.3
Order returns are allowed only for reasons of (i) the product being delivered damaged or defective, (ii) the product not complying with the description on the Site, and/or (iii) the product having been delivered being incomplete.
-
9.4
BaliCafé will refuse the return of the Order if the product shows any constraints of use or damage caused by the User's negligence such as (i) obvious misuse, (ii) visible signs of damage/scratches suffered through falling or improper handling (iii) incorrect assembly or installation, (iv) signs of attempted dismantling or the tampering with, or the removal of, warranty stickers or serial numbers or (v) signs of product modification or attempts of repair.
-
9.5
Purchases made by you via the BaliCafé website, through a BaliCafé boutique or any BaliCafé sales outlet may be returned to the BaliCafé address shown on the packing slip received with the Goods purchased.
-
9.6
BaliCafé will refund you the purchase price (excluding shipping costs, if any) of the returned Goods no later than thirty (30) days after BaliCafé receives such returned merchandise. You will be reimbursed the purchase price (excluding shipping costs) by your original form of payment, but BaliCafé retains the right to also reimburse you by other means of payment (excluding Vouchers or Coupons).
-
9.7
The return of shipping costs is proportionate based on the number of products delivered under the respective Order. BaliCafé further reserves the right to charge a shipping fee to pick up a User's returned Order if the return is made for personal reasons like a change of mind.
-
9.8
BaliCafé will not accept the return of a machine or other equipment purchased at a third-party retail store, shop or via a third-party website.